CUSTOMER RELATIONSHIP MANAGEMENT TRAINING
- Do not pay in advance even for the delivery.
- Try to meet at a safe or public location.
- Check the item BEFORE you buy it.
- Pay only after collecting the item.
BENEFIT OF TRAINING
What is CRM implementation?
Customer relationship management (CRM) implementation is the process of installing CRM software so an organization can manage current and potential customer relationships. Successful CRM implementation can help businesses analyze customer interactions, efficiently track leads and streamline processes
* Training Schedule: By Request
* Duration: 2 Days
* Training Method: Classroom
HOW TO RESERVE A SEAT
* Call/Text/whatsapp your name, phone number, email and course of interest to 08164085555 before training day for seat reservation
At the conclusion of this Training, Participants should be able to :
a. Turn prospects into customers
b. Minimize defections
c. Have a large proportion of loyal customers.
d. Have a profitable relationship of the type the customers would desire and with those who desire them.
e. Use cross selling opportunities without annoying customers.
* Lagos: 41, Isolo way Ajao Estate, By 7 & 8 Junction, Off International Airport Road Isolo, Lagos State
* Suite 48 Futeb Plaza, Effurun-Sapele Road, Opposite Refinery road Junction, By Delta Shopping Mall(Shoprite), Effurun/Warri, Delta State
1. Implement customer service passion (PSP)
2. Product vs service
3. Seven days to better customer services
4. Front line personnel
5. Follow - up
6. Ten do's & don't